If you decide to cancel your subscription, you can do so at any time from within your QuickerNotes account.
Important: Cancelling Mindbody does not cancel your QuickerNotes subscription. For a voluntary cancel, you cancel from QuickerNotes yourself under Properties.
Failed payment: QuickerNotes can auto-cancel a property subscription when payment fails. When the subscription becomes inactive, access to appointments, clients, forms, and notes for that property drops for everyone. Update the card under Settings → Billing, then re-subscribe under Settings → Properties. See Updating Your Billing Information.
Permission Required
To cancel a subscription, you must have:
property:manage
If this permission is disabled:
The Property tab will not appear under Settings.
You will not be able to manage or cancel subscriptions.
Contact your administrator if you need access.
Step 1: Go to Property Settings
Log in to your QuickerNotes account.
In the left navigation menu, click:
Settings → Property
Locate the property you want to cancel.
Click the down arrow to expand its settings.
Under the Subscription section, click Cancel Subscription.
Step 2: Confirm Cancellation
Once confirmed:
A voluntary cancel is set for the end of your current billing period.
You retain full access until the date you have already paid through.
No immediate access is removed for a voluntary end-of-period cancel. Auto-cancel after failed payment is different — access drops when the subscription becomes inactive.
Important: Data Exports
Before canceling, you should request a data export if needed.
A data export must be requested before your subscription becomes inactive.
Once your account is inactive, you will no longer be able to download export files.
To request an export, go to:
Settings → Export All Data
Need Help?
If you run into issues, contact: [email protected]
We’ll be happy to assist.
