Use this guide to resolve common Clara AI issues.
I Do Not See AI Scribe in the Sidebar
Possible causes:
The tenant feature flag
ai-scribeis not enabled.You are not logged in as a staff user.
Cached browser state — try a hard refresh.
If the issue persists, contact your administrator.
Microphone Access Is Denied
Recording requires browser microphone permission.
To fix:
Open your browser’s site settings.
Allow microphone access for the site.
Reopen the Clara popover and start recording again.
“No Recording or Transcript Found” Message
If the Submit page shows this error:
Return to the Clara header menu.
Start a new recording or upload audio again.
If a prior session was interrupted, use the recovery options in the Clara popover.
Generate Button Is Disabled
Confirm required fields are completed:
A client is selected.
A valid note target exists (if applicable).
If linking to a visit, an appointment is selected.
A recording or transcript is present.
If any required field is missing, the Generate button remains disabled.
Error: Active AI Job Already in Progress
Clara allows only one active AI job per staff user at a time.
To proceed:
Wait for the current job to complete or fail.
Then resubmit your new request.
Job Failed
If a job fails:
Open the job details to view the error message.
Retry with:
Clearer audio
Slower or clearer dictation
Shorter recording segments
Delete failed jobs you no longer need to keep your job list clean.
My Custom Template Does Not Appear in the Picker
Check the following:
The template is starred.
Refresh the page to reload starred templates.
Confirm the template’s visibility and ownership settings.
Only starred templates appear in the selection list during generation.
I Cannot Edit a Template
Only the template owner can edit it.
If you are not the owner:
Duplicate the template.
Edit your copied version.
Which Audio Types Are Accepted for Upload?
Common supported audio types include:
audio/webmaudio/oggaudio/mp4/audio/x-m4aaudio/mpegaudio/wav
Unsupported file types may fail to process.
How Many Context Notes Can I Attach?
You can attach up to 2 previous notes as AI context during generation.
Can I Configure Automatic Transcript Deletion?
A retention-setting feature is planned that will allow configurable deletion timeframes.
Planned range:
3 days to 30 days
Intended scope:
Transcript data
Generated Clara output artifacts
Is Clara Data Used to Train AI Models?
No. Clara customer data is not used for AI model training.
For full details, see: